Free International Shipping on Order $40 or more

FAQs

Frequently Asked Questions:

HOW MUCH DO SHIPPING COST?

International standard airmail shipping is Free on order $40 USD or more. 

International Shipping (Orders Process Within 48 Business Hours):

: International Stardard Airmail: Free (Orders $40.00 USD Or More) (7-14 Business Days with Tracking)
: International Standard Airmail: $5.95 USD (7-14 Business Days with Tracking) 
: International Express Airmail: $35 USD (5-6 Business Days With Tracking) 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

You may purchase from "Open Your Dolls Please" using your Visa, MasterCard, American Express, or with PayPal.

CAN "OPEN YOUR DOLLS PLEASE" SHIP INTERNATIONAL?

Yes, we ship worldwide to over 100 countries. Find out more about "International Shipping".

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and email us. We'll be happy to combine shipping on this additional order if it was placed within 24 hours of the original order.

WHERE IS MY ORDER CONFIRMATION?

Once your order completed, you'll receive an email "Order Confirmation" to the email address you entered on your order. If for some reasons, you did not receive an email, please check your spam folder and add our email to your safe sender list. 

WHEN WILL MY ORDER SHIP?

Most orders ship within 2-3 business days of purchase. Orders are not shipped on the weekend or holidays.

HOW DO I TRACK MY ORDER?

Once your order ready to ship, you will receive an email "Shipping Confirmation" that has your tracking number on it. Some tracking updates will not appear for a few days after the package ships, depending on where it is traveling to.

HOW LONG WILL TAKE TO RECEIVE MY ORDER?

For international standard shipping, please allow 7-14 business days to receive your order. Sometimes the delivery time may take more than 14 business days, depending on the location where you live.

CAN I CHANGE SOMETHING OR CANCEL MY ORDER?

We are unable to make any changes or cancel your order at this stage. Please make sure to add the right items to your shopping bag.

IS IT SAFE TO USE MY CREDIT CARD WITH "OPEN YOUR DOLLS PLEASE"?

"Open Your Dolls Please" take precautions to protect your credit card information. We uses 128-bit Secure Socket Layer (SSL) to keep our customers information safe. SSL is a protocol that encrypts your information into codes so that your personal information such as your name, address and credit card information are kept secure while being transmitted via the internet.

WILL "OPEN YOUR DOLLS PLEASE" CHARGE SALES TAX ON MY PURCHASE?

No. No sales tax will be charged to your purchases made with us. 

CAN I REFUND OR EXCHANGE ITEMS?

Unfortunately all items cannot be exchange or no refund at this time.

WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promises these cases are very rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation and we will refund the price to you.